Frequently Asked Questions

We perform tenant turnovers, commercial maintenance, janitorial and cleaning services, unit repairs and work orders, preventative and recurring maintenance, exterior and grounds upkeep, vendor coordination, and specialty commercial services for multifamily, medical and commercial properties across Central Illinois. We also take on select residential remodel projects.

Yes! Our office, emergency, and dispatch line, (217) 246-7583, runs 24/7, with a backup line at (217) 246-8598. If a call doesn't go through, call three times and leave a voicemail ‐ our team follows up as soon as possible.

Recurring maintenance includes building systems checks, common-area upkeep, and repair items ‐ set up on a regular schedule so small issues get caught before they become bigger problems or resident complaints.

Yes, turnover support is one of our core services. We help properties get empty units back to move-in ready condition on the timeline that lease cycles need, which matters most on high-turnover properties like student housing.

Both. We provide cleaning and janitorial support alongside maintenance and repairs, so property teams can work with one vendor instead of dealing with separate maintenance and cleaning contractors.

Yes, exterior and property upkeep is part of our standard service list for apartment communities and commercial properties.

Yes, specialty commercial cleaning is offered separately from our standard janitorial and maintenance work ‐ reach out with the scope and we'll confirm fit.

We take on some residential remodel work, but our main focus and service model is built around multifamily and commercial properties, not one-off homeowner jobs.

We work with almost any type of property. We mostly service multifamily properties from 2 to 250+ units, retirement communities, nursing homes and senior care facilities, as well as commercial, retail, medical, and manufacturing spaces across Central Illinois. Reach out with details, and we'll do our best to help you!

While our service model is primarily built for multifamily and commercial properties, instead of one-off residential handyman visits, we do take some residential remodel projects. Reach out today, to see if we're the right fit!

We work with a wide range of properties, ranging from SFH rentals, to 250+ unit communities. If you manage or own multiple properties, we can support your full portfolio.

Yes. Student housing's lease-cycle turnover demands are one of the property types our turnover and recurring maintenance services are built to handle.

Yes. We work as a regional vendor for owners and asset managers who'd rather maintain one dependable maintenance relationship across a portfolio, instead of juggling a different vendor for each property.

Erickson Property Maintenance is based in Mattoon, Illinois.

We actively serve Shelbyville, Mattoon, Charleston, Decatur, and Champaign-Urbana, with additional coverage across Central Illinois available depending on the property.

Additional Central Illinois and Indiana coverage is available depending on the location, property, and scope. Contact us with the property location and we'll confirm whether it's in range.

Submit a property assessment request through the contact form here, or call (217) 246-7583. Include your property or portfolio name, unit count, and the services you need. If you want to set up a long-term partnership, apply as a Preferred Client at clients.ericksonpropertymaintenance.com/apply.html

Our team reviews the request and follows up, typically within one business day, to confirm fit and discuss next steps for your property.

Yes. Recurring service agreements and on-call dispatch setups are available for properties and portfolios that need ongoing, scheduled support rather than one-time visits. If you want priority scheduling, better payment terms, etc., feel free to apply as a Preferred Client at clients.ericksonpropertymaintenance.com/apply.html

Both are possible ‐ we offer one-time services, as well as recurring. Describe what you need in your request, and our team will find a solution.

Start timelines depend on scope and current schedule. Submitting a property assessment request with your unit count and service needs lets our team give you an accurate timeline.

Yes, our phone lines run 24/7 for emergency maintenance calls.

Emergencies generally include after-hours issues that put a unit, building, or resident's safety at risk ‐ things like water leaks, heating or cooling failures, lockouts, or urgent repair needs that can't wait for a scheduled visit.

We're structured for rapid, after-hours issue response, though exact response times depend on the property's location and the nature of the issue. We're typically on-site in less than 2 hours, but this time may vary. Please call (217) 246-7583 immediately for emergencies.

Call our main line three times, then leave a voicemail ‐ our team gets back to you as soon as possible. There's also a backup line at (217) 246-8598.

Pricing depends on property size, scope of work, and whether it's a recurring service agreement or one-time work. We offer flexible payment terms and financing to help simplify things for our commercial clients. Submit a property assessment request with your unit count and needs, and our team will follow up with more information.

Nope! It's not the portfolio size that matters- we work with properties ranging from small, growing multifamily portfolios up to 100+ unit communities ‐ there's no fixed minimum, but our service model is built around long-term partnerships with property managers and owners, rather than one-off residential-style jobs.

We're happy to work with you on payment terms, we generally offer longer terms to our larger clients. Residential clients are normally 7 days, multifamily clients are typically 30 days, and some commercial clients are 90+ days. We also offer financing and payment plans, starting at 0% APR for 12 months, for qualifying clients.

It varies by location, property, and what needs done, but a rough ballpark is $0.50-$5 per square foot. Light cleanings and basic maintenance may be as low as $250, full remodels with new carpet, painting, appliances etc may be $5,000+

Erickson Property Maintenance was founded in 2024 by our team, based in Mattoon, Illinois.

We're built specifically around multifamily and commercial work, not residential handyman projects ‐ combining turnovers, cleaning, maintenance, and emergency response under one company, with fine-tuned processes to fit in with property owners and managers.

Yes. We work with both property owners and the management companies and asset managers who operate on their behalf.

Vendor coordination support is part of our service offering ‐ reach out and let us know what work order or vendor management system your property uses, and we'll confirm how we can integrate with it.

Yes ‐ we're fully insured (up to $1,000,000) and licensed, and every employee is background-checked before working on your property. Our team is multi-trade trained, and brings years of trade and multifamily experience. Every employee goes through a rigorous training and mentoring program, and is trained and knowledgeable in mold and lead remediation, fall protection and safety, new construction and remodeling, and various trade specifics like drywall texture repair, trim carpentry, HAZMAT and biohazard safety, etc.

Form #301‐XX (also named "Comprehensive Contract and Agreement of Payment") is our comprehensive contract for commercial clients. You'll receive a copy in your vendor onboarding packet, along with a COI, a W9, etc., and you can email us at any time to request an updated version. We review and update it periodically, so if your copy is 3 months old or older, it may be outdated.

We do! Whether its an emergency or just a small project, we don't have a minimum project size for our existing customers. New commercial/multifamily customers have a $1000 minimum on their first project, but we can bundle things together to reach that minimum. New residential clients have a $5000 minimum.

Our crew includes some of the best drywallers in the area. Whether it's a repair on a textured wall or ceiling, a repair on a smooth wall that needs to be invisible, or a full drywall install for a remodel or construction project, we are more than capable!

Yes- we replace and repair window screens on the units we service regularly.

Our crew is highly experienced in construction and remodeling. Whether it's a new apartment or house, a garage or storage shed, or you're looking for subcontractors for your own project, we're happy to help!

Yes- we use a wide array of Sherwin-Williams products for wood and concrete decks to keep your property safe, beautiful, and long-lasting. Whether it's an old deck that needs re-finished, a new one that needs protected, or a high-traffic area that needs a non-slip surface, we've got you (and the deck) covered.

Every landlord and manager has different demands, but our average turnover or make-ready starts with a deep cleaning. We trash out the unit, and if carpets don't get replaced, we deep clean them. If there are still odors, we treat the air with ozone or hydroxyl, then change air filters. We paint the walls if needed with Sherwin-Williams paint, and perform any pest control and miscellaneous repairs/maintenance that need done, like carpet, LVP, exterior repairs, fire alarms and extinguishers, etc.
We inspect hotspots for mildew and mold buildup, especially near sinks and windows. If we find any, it gets professionally treated. Bathrooms get deep cleaned and sanitized, then the kitchen gets cleaned- cabinets get cleaned inside and out, countertops get cleaned and sanitized, and appliances often get moved and cleaned under. Every appliance is cleaned and disinfected, then tested to make sure there are no leaks or issues. On our way out the door, the carpets get neatly striped so they look brand new.

While our crews don't personally install or replace roofs, we work with a set of incredible install companies to make sure you get the same quality and service you deserve and expect from us. We also partner with several companies to maximize your tax credits and install incentives to save you as much money as possible- many of our clients qualify for $0 roof replacements, even without insurance.

While we do our best to schedule and complete your project quickly, we know that sometimes it needs done even sooner- whether a tenant wants to move in, you need to pass an inspection, or something comes up unexpectedly. We offer an option to slightly upcharge and boost your project to the top of the calendar (normally same or next-day), even if that means working overnight on your project, scheduling an extra crew, or rescheduling less urgent projects.

We charge a rush fee to them, so if you reach out to your representative, you can get compensated up to that amount. It varies by the delay and project size, but we'll do our best to make it worth it for everyone.

We do! We regularly replace carpet in the apartments we service. Our installers are fast and highly experienced in installation, seaming, stretching, and patching new or existing carpet.

We do, and we're proud to only use Sherwin-Williams products. For interior paint, we typically use SuperPaint or Duration, for better coverage, durability, and washability than ProMar. For exterior, we use a broad range of products including Duration, Latitude, Pro Industrial DTM, and others. If you reach out to your representative, we'll figure out the best solution for you.

We take on a limited amount of residential projects every year. While we typically focus on our commercial, medical, and multifamily clients, we make sure our residential clients get the same level of care and detail. Reach out now, and we'll help plan your project or remodel!

We regularly work with medical facilities, nursing homes, and retirement communities. Whether it's turnovers and repairs for specialty housing, extra-detailed cleaning for your clinic, or anything else, we can help!

Unfortunately, we aren't a licensed brokerage in Illinois, so we can't lease your apartments or collect rent. However, we can partner with you to help you do everything up to the limit. We can take on as much (or more) of your workload as a standard property management company, so you don't have to stress if you choose to self-manage with our help.